Dealing with Change

Dealing with Change

Course Code : B006

Workshop : Training

Duration : 2 days Training Course

COURSE OUTLINE

In response to technological advances and the need to improve performance, organizations face frequent changes to workplace structures and procedures. To effectively implement change, an organization must develop and administer a successful change strategy that integrates the contributions of both people and process. After completing this course, the students should be able to:

· Manage change through the total integration of people and process

· Design and implement a framework for managing change

· Evaluate best practice approaches to people and process for delivering successful change

· Reduce the impact of risk while maximizing the benefit of change

· Overcome resistance to change by opening and using effective communication channels

· Assemble a practical toolkit tailored to the needs of your organization

COURSE OBJECTIVES:

In this course, you gain the knowledge and skills to guide the people in your workplace through the process of change. From the variety of tools and techniques available, you build a customized change toolkit to put your change vision into practice.

TARGET AUDIENCE

This course is valuable for managers and professionals responsible for managing and implementing change.

COURSE CONTENTS

INTRODUCTION AND OVERVIEW

The characteristics of change

· Factors affecting change

· Managing change for organizational and customer benefit

· The importance of a customized approach

Developing an integrated change strategy

· Creating a vision and rationale for change

· Understanding the interaction between people and process

DESIGNING A FRAMEWORK FOR MANAGING CHANGE

Translating the vision into a mandate for change

· Defining the change and its impact on the organization's resources

· Assessing the tools, processes and methods available for implementing change

· Creating a dynamic vision linked to change outcomes

Recognizing and working with key players

· Leveraging the change sponsors

· Appointing a change champion

· Identifying individuals affected by the change

· Generating a team approach

IMPLEMENTING APPROACHES THAT DELIVER EFFECTIVE CHANGE

People and their approach to change

· Choosing the appropriate leadership style to match the change requirement

· Enhancing participation with adaptive leadership skills

· Achieving collaboration and buy-in through motivation

· Exploring the impact of group dynamics vs. individual contributions

· Reducing resistance to change with incremental and transformational approaches to change

Using process to deliver quality change

· What constitutes a best practice approach

· Highlights of ITIL, CMMI, PMBOK and others

· Leveraging process to support change

· Evaluating the process benefits and pitfalls for program management, project management and change management

Measuring progress toward the final change outcome

· Linking measurement to deliverables and the change vision

· Develop a customized measurement methodology for your organization

· Creating a balanced people/process performance report card

· Maintaining dynamic communications throughout the measurement process

LEVERAGING RISK TO DRIVE A CHANGE

Creating a risk/change relationship

· Supporting a proactive approach to risk

· Defining the components of risk

· Creating a multidimensional risk plan

Implementing the risk/change action plan

· Optimizing WIIFM (what's in it for me?)

· Acknowledging and resolving conflicts to balance the risk/change relationship

ACHIEVING SUCCESSFUL CHANGE THROUGH EFFECTIVE COMMUNICATION

Reducing resistance to change

· Cascading the change vision and rationale throughout the organization

· Translating the vision to day-to-day deliverables

· Closing the loop and utilizing feedback

Barriers to effective communication

· Overcoming negative stereotypes

· Personalizing the change message

· Recognizing the potential of diversity within a change program

DEVELOPING A CUSTOMIZED APPROACH TO MANAGING CHANGE

· Reviewing current change practices in your organization

· Identifying the opportunities to improve the management of change

· Selecting the right tools and techniques to create an integrated change toolkit